Waiting Times:

We will dispense your prescription within at least ONE hour. If we do not have your medicine in stock, we will source it locally if possible. Otherwise we will have it ready for you the next day. Please discuss with us the best time for you to collect your items. If there are any delays in obtaining your medicine, we will discuss this with you and make suitable arrangements. If an occasion arises when we are unable to supply all the medicines, at the time of dispensing, we will make arrangements to supply the balance.

Medicine Delivery:

If you are not able to come in and see us at the pharmacy to collect your medicine, we will deliver your prescription for you. There is no charge for this service, however, due to safety reasons, we will not leave medicines at your home if no-one is home.

Medicine Receipts:

We always provide you with a receipt for the cost of each item. The receipt details the total cost you pay and the amount paid by the Health Funding Authority.

Charges:

We will only charge you the correct co-payment levels. Where the full cost of your medicines is lower than the co-payment level, we will charge you the lower amount. Please ask us if you are unsure about the cost of your medicines. As the medicines subsidy may change from month to month, depending on a price negotiated by Pharmac your medicine prices can vary.

A premium is charged if the prescribed medicine is not fully subsidised. If you wish, we will always inform you if there is a fully subsidised, alternative medicine. This will also be discussed with your prescriber.

Repeats on prescriptions:

If you are entitled to a repeat on your prescriptions we will only dispense this on your request, provided this is before the final date on your label. Our contract with the health funding agency requires us to dispense your medicines in monthly lots. In line with this policy, your repeat will be issued if your last supply is reasonably exhausted.

Quins Gore Pharmacy Ltd. will not supply of any controlled substances,
drugs of abuse or performance enhancing steroids.
We will not supply Phentermine, Redux, Meridia or any codeine based
painkillers such as Hydrocodone or Vicodin.

© Quins Gore Pharmacy Ltd 2000